FAQ

Shipping + Returns

  • When should I expect my candle? (United States Orders)
    Candles orders are packaged and shipped within 3 business days. We ship through USPS and shipping times can vary - usual shipping time is 3 to 5 business days within the US.

  • Do you ship internationally? 
    Yes, as of November 3, 2023, we ship candles only internationally. We are continuously working to be able to provide customers with the best rates and service. Ceramics are not included since we currently cannot support charging VAT taxes online. Candles are duty free and should not cost customers extra for importing.

  • My product came damaged, what do I do? 
    If you have any issues with your order please reach out to us via email (flanderscreative@gmail.com) or social media with an image of your damaged order. We will work with you to provide a resolution based on the issue.

  • Do you accept returns? Please review our return policy.

Candles

  • My candle is tunneling (burning down the middle only).
    Candles can do this when we only light them for a short period of time. Here are some tips to resolve:
    • If your candle is new, during your next burn leave the candle lit for 2 to 4 hours to allow it to self correct.
    • If your candle tunneling is, well, bad... Check out this YouTube video.

  • My candle smells fine unlit, but not when I light it. It is recommended that the candles set for 2 weeks before lighting. For custom candles, you will be receiving them before the full two weeks has completed. For best results, you can wait to light your candle for a week after receiving. If you experience this issue, you are welcome to reach out! This may be something we can improve.

    We will be working on a light fragrance line for scent sensitive customers.

Candle Tips for Success

  1. Always follow the safety precautions on the bottom of your candle.

  2. For the first burn, let your candle burn as long as possible, up to 4 hours.

  3. Trim your wicks! If you do not own a wick trimmer, you can buy one, but we have also found success without one. For the wooden wicks, ensure the candle is fully cooled then pinch the wick with a tissue and pull away the wick that breaks off. 

  4. When in doubt, reach out! If you're unsure if something about your candle is normal, please do not hesitate to reach out to us for help. Despite product testing, every candle is unique and can vary.